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Curriculum
- 1 Section
- 80 Lessons
- 4 Weeks
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- Overview of the hospitality industry80
- 1.1Overview of the hospitality industry
- 1.2Types of hotels and classifications
- 1.3Organizational structure of a hotel
- 1.4Objectives Understand the scope of hotel management
- 1.5Identify different types of hotel establishments
- 1.6Front Office Operations
- 1.7Reservation systems
- 1.8Check-in/check-out processes
- 1.9Role of the front desk
- 1.10Objectives: Explain front office procedures
- 1.11Understand key performance indicators (KPIs) like occupancy rate
- 1.12Role-play simulation (video submission)
- 1.13Short essay: Importance of the front office
- 1.14Housekeeping Management
- 1.15Daily operations
- 1.16Linen and inventory control
- 1.17Safety and hygiene standards
- 1.18Objectives: Describe housekeeping workflows
- 1.19Understand room cleaning and inspection protocols
- 1.20Virtual tour analysis of housekeeping SOPs
- 1.21Cleaning checklist creation
- 1.22Food and Beverage Services
- 1.23F&B outlets in hotels
- 1.24Menu planning and service styles
- 1.25Cost control in F&B
- 1.26Objectives: Understand F&B operations and profitability
- 1.27Case study: Menu costing & Plan a mock restaurant layout and service concept
- 1.28Customer Service Excellence
- 1.29Guest satisfaction and service standards
- 1.30Handling complaints and feedback
- 1.31Objectives: Learn effective communication and conflict resolution
- 1.32Customer service script writing & Peer review: Handling a difficult guest scenario
- 1.33Sales and Marketing in Hospitality
- 1.34Online and offline marketing strategies
- 1.35Branding and loyalty programs
- 1.36Understand how hotels attract and retain guests
- 1.37Revenue and Financial Management
- 1.38Budgeting, forecasting, and cost control
- 1.39Pricing strategies
- 1.40Objectives: Interpret basic hotel financial statements
- 1.41Revenue management simulation & Budget planning worksheet
- 1.42Human Resources and Leadership
- 1.43Staff recruitment and training
- 1.44Leadership styles in hospitality
- 1.45Understand HR functions and leadership development
- 1.46Create a hotel staff training plan
- 1.47Technology in Hotel Operations
- 1.48Property Management Systems (PMS)
- 1.49Use of AI and automation
- 1.50Learn how tech enhances hotel efficiency
- 1.51Research report on hotel tech trends
- 1.52PMS simulation (if software access is available)
- 1.53Event and Conference Management
- 1.54Planning and executing events
- 1.55MICE (Meetings, Incentives, Conferences, Exhibitions)
- 1.56Understand logistics and sales in event management
- 1.57Plan a mock hotel event (with budget)
- 1.58Venue layout exercise
- 1.59Sustainability in Hospitality
- 1.60Eco-friendly practices
- 1.61Green certifications
- 1.62Objectives: Promote sustainable hotel operations
- 1.63Design a green initiative for a hotel
- 1.64Research: Sustainable hotels case study
- 1.65Legal and Ethical Issues
- 1.66Hospitality laws and safety regulations
- 1.67Ethical decision-making
- 1.68Objectives: Understand key legal and ethical responsibilities
- 1.69Crisis and Risk Management
- 1.70Managing emergencies (fire, pandemic, security threats)
- 1.71Risk assessment planning
- 1.72Objectives: Create risk mitigation strategies for hotel operations
- 1.73Emergency response plan
- 1.74Career Pathways in Hotel Management
- 1.75Career options in hospitality
- 1.76Building a professional resume and online profile
- 1.77Objectives: Explore hotel job roles and growth paths
- 1.78Capstone Project Development
- 1.79Project planning and execution & Integrating course concepts
- 1.80Apply learned knowledge to a real-world hotel scenario
Types of hotels and classifications
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