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Curriculum
- 1 Section
- 75 Lessons
- 10 Weeks
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- Intro From Day 1-3099
- 1.1Overview of the hospitality industry (Take Notes of Class 1)
- 1.2lesson 140 Questions
- 1.3Organizational structure of a hotel
- 1.4Test 260 Questions
- 1.5Test 340 Questions
- 1.6Objectives Understand the scope of hotel management
- 1.7Front Office Operations
- 1.8Test 450 Questions
- 1.9Test 550 Questions
- 1.10Role of the front desk
- 1.11Reservation systems
- 1.12Test 650 Questions
- 1.13Check-in/check-out processes
- 1.14Test 750 Questions
- 1.15Test 850 Questions
- 1.16Objectives: Explain front office procedures
- 1.17Understand key performance indicators (KPIs) like occupancy rate
- 1.18Test 9100 Questions
- 1.19Test 1060 Questions
- 1.20Test 10.140 Questions
- 1.21Housekeeping Management
- 1.22Daily operations
- 1.23Linen and inventory control
- 1.24Test 1199 Questions
- 1.25Test 1225 Questions
- 1.26Safety and hygiene standards
- 1.27Test 12.175 Questions
- 1.28Objectives: Describe housekeeping workflows
- 1.29Test 1360 Questions
- 1.30Test 1440 Questions
- 1.31Test 1551 Questions
- 1.32Understand room cleaning and inspection protocols
- 1.33Test 1649 Questions
- 1.34Test 1750 Questions
- 1.35Test 1850 Questions
- 1.36Cleaning checklist creation
- 1.37Food and Beverage Services
- 1.38Test 1950 Questions
- 1.39Test 2051 Questions
- 1.40Test 2150 Questions
- 1.41Menu planning and service styles
- 1.42Cost control in F&B
- 1.43Objectives: Understand F&B operations and profitability
- 1.44Case study: Menu costing & Plan a mock restaurant layout and service concept
- 1.45Customer Service Excellence
- 1.46Guest satisfaction and service standards
- 1.47Handling complaints and feedback
- 1.48Objectives: Learn effective communication and conflict resolution
- 1.49Customer service script writing & Peer review: Handling a difficult guest scenario
- 1.50Sales and Marketing in Hospitality
- 1.51Online and offline marketing strategies
- 1.52Branding and loyalty programs
- 1.53Understand how hotels attract and retain guests
- 1.54Revenue and Financial Management
- 1.55Budgeting, forecasting, and cost control
- 1.56Pricing strategies
- 1.57Objectives: Interpret basic hotel financial statements
- 1.58Revenue management simulation & Budget planning worksheet
- 1.59Human Resources and Leadership
- 1.60Staff recruitment and training
- 1.61Leadership styles in hospitality
- 1.62Understand HR functions and leadership development
- 1.63Create a hotel staff training plan
- 1.64Technology in Hotel Operations
- 1.65Property Management Systems (PMS)
- 1.66Use of AI and automation
- 1.67Learn how tech enhances hotel efficiency
- 1.68Research report on hotel tech trends
- 1.69POA SIGN
- 1.70PMS simulation (if software access is available)
- 1.71Event and Conference Management
- 1.72Planning and executing events
- 1.73MICE (Meetings, Incentives, Conferences, Exhibitions)
- 1.74Understand logistics and sales in event management
- 1.75Plan a mock hotel event (with budget)
- 1.76Venue layout exercise
- 1.77Sustainability in Hospitality
- 1.78Eco-friendly practices
- 1.79Green certifications
- 1.80Objectives: Promote sustainable hotel operations
- 1.81Design a green initiative for a hotel
- 1.82Research: Sustainable hotels case study
- 1.83Legal and Ethical Issues
- 1.84Hospitality laws and safety regulations
- 1.85Ethical decision-making
- 1.86Objectives: Understand key legal and ethical responsibilities
- 1.87Crisis and Risk Management
- 1.88Managing emergencies (fire, pandemic, security threats)
- 1.89Risk assessment planning
- 1.90Objectives: Create risk mitigation strategies for hotel operations
- 1.91Emergency response plan
- 1.92Career Pathways in Hotel Management
- 1.93Career options in hospitality
- 1.94Building a professional resume and online profile
- 1.95Objectives: Explore hotel job roles and growth paths
- 1.96Capstone Project Development
- 1.97Project planning and execution & Integrating course concepts
- 1.98Apply learned knowledge to a real-world hotel scenario
- 1.99Test 2250 Questions
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